Privacy Policy

    Last updated: April 2026

    1. Data Controller

    The website racketsexperience.com is operated by Rackets eXperience. For any questions regarding your personal data, you can contact us via the Contact page on the site.

    2. Data Collected

    We collect the following data:


  1. Browsing data: IP address, browser type, pages visited, timestamps.
  2. Form data: name, email address, message (via the contact form).
  3. Behavioral data: interactions with our emails (opens, clicks) via MailerLite.
  4. Conversational data: messages exchanged with the CozyGrowth Studio AI assistant.

    5. 3. Third-Party Tools and Processors

    MailerLite (email marketing and behavioral tracking)

  5. Purpose: sending newsletters, tracking opens and clicks.
  6. Data processed: email address, first name, behavioral data.
  7. Location: data stored in the EU (GDPR compliant).
  8. Privacy policy: https://www.mailerlite.com/legal/privacy-policy

    9. CozyGrowth Studio (conversational AI assistant)

  9. Purpose: assisting and answering visitor questions via an AI chatbot.
  10. Data processed: visitor messages, session metadata.
  11. Processor based in Brussels, Belgium.
  12. Data is processed via an artificial intelligence model. No data is resold.
  13. Data stored in the European Union.

    14. 4. Cookies

    Our site uses cookies divided into categories:


  14. Essential cookies: required for the site to function (always active).
  15. Analytics cookies: behavioral tracking via MailerLite.
  16. Marketing cookies: communication personalization via MailerLite.
  17. AI Assistant: cookies related to CozyGrowth Studio.

    18. You can accept or refuse each category via our consent banner. You can change your choices at any time by clearing your browser cookies.

    5. Legal Basis for Processing

  18. Consent (Art. 6.1.a GDPR): for non-essential cookies, marketing and the AI assistant.
  19. Legitimate interest (Art. 6.1.f GDPR): for essential cookies and site security.
  20. Performance of a contract (Art. 6.1.b GDPR): for processing requests via the contact form.

    21. 6. Your Rights

    Under the GDPR, you have the following rights:


  21. Right of access: obtain a copy of your personal data.
  22. Right to rectification: correct inaccurate data.
  23. Right to erasure: request deletion of your data.
  24. Right to data portability: receive your data in a structured format.
  25. Right to object: object to the processing of your data.
  26. Right to withdraw consent: withdraw your consent at any time.

    27. To exercise these rights, contact us via the Contact page. We will respond within 30 days.

    7. Data Retention

  27. Browsing data: 13 months maximum.
  28. Form data: 3 years after the last contact.
  29. MailerLite data: as long as the subscription is active.
  30. CozyGrowth Studio data: 12 months maximum.

    31. 8. Complaints

    If you believe that the processing of your data is not compliant, you can file a complaint with the Belgian Data Protection Authority (DPA): https://www.autoriteprotectiondonnees.be